ARE YOUR SHOES FOR WOMEN AS WELL AS MEN?
Yes they are! Our shoes are unisex - or multisex - and they're worn by women and men alike. We have just one sizing scale for everyone, and we make everything from tiny size 34s to humongous size 51s. You can read our size guide for more.
I'M NOT CONFIDENT ORDERING SHOES ONLINE, IN CASE I GET THE WRONG SIZE... CAN YOU HELP?
Yes we can.
Our sizing process is correct about 94% of the time, so if you follow our instructions, here, then it's very likely that you'll pick the right size.
We're different to most shoe brands, in that we encourage customers to actually measure their feet. It's an easy process, but we'd be happy to go through it with you and we can even look at your measurements and foot outline, if you'd like our opinion? We've measured 1000s of feet, so we've gotten pretty good at it. But ultimately, if you don't get the right size first time, it's easy to exchange for a new size.
Just email us (email@example.com) if you have any questions about sizing.
CAN I EXCHANGE MY SHOES?
Absolutely. If your shoes have only been tried on (rather than worn outside) and they're still in the same condition you received them, then we'd be happy to make an exchange or give you a refund. Just email us to get the ball rolling.
HOW DOES SHIPPING WORK?
Shipping (via DHL) is calculated on the checkout page and costs between €7 and €30, depending where you live.
However, some customers get free shipping, in sympathy for the possibility they might have to pay customs duties. For example, customers in Switzerland, Norway and the UK pay nothing for shipping, and our North American customers get half-priced shipping (although USA customers should note that they won't be charged any customs unless they spend more than €800).
Shipping within Europe is between €7 and €15
Shipping to Norway, UK, Switzerland is free.
Shipping to North America is €19.
And shipping to the rest of the world is €30.
AND SHIPPING WHEN EXCHANGING SHOES?
We're still too small a business to offer totally free worldwide shipping on returns. BUT we want to help as much as we can and, so, if you want to exchange your shoes for another size or colour, we'll pay half the shipping costs. If you cover the cost of shipping the original shoes back to us, we're happy to pay the cost of shipping replacement shoes to you in return. Does that sound fair?
HAS BREXIT RUINED EVERYTHING?
Well, it has ruined a lot of things, yes. And it has created the possibility that our UK customers will be charged customs duties when they receive their shoes (we're not entirely of certain of how much, it's an evolving story). HOWEVER, we're giving all our UK customers free-shipping as a kind of sympathy gesture for the pain of customs. AND we're looking after the UK VAT which you're obliged to pay (the price you see listed in our webshop includes 20% VAT which we'll pay to HMRC, so you don't have to pay any additional VAT in order to receive your shoes. Just that pesky customs fee.
ANY SHOE CARE TIPS?
Yes indeed; here you'll find lots of tips on how to care for your shoes.
WHAT IF I EVER ENCOUNTER A PROBLEM?
It shouldn't happen, but if it does, just email us (firstname.lastname@example.org) and we'll sort it out.
ARE THEY OK IN THE RAIN AND THE SNOW?
Totally. Our shoes are Berlin proof and Berlin is a very wet and occasionally snowy city. Like any leather shoes, water sits in the surface of the shoe before drying, but it won’t allow your feet to get wet and water does no damage to the shoe at all.
WHY ARE THEY SO EXPENSIVE?
We wish we could make our shoes cheaper, but they’re really not so expensive for the quality of the shoe. Other brands might charge 2 or 3 times what we do for the same quality. But it’s only because we sell directly to our customers, with no middle-men, that we can afford to sell them as the cost we do. Here’s a link to where all the money goes when you buy our shoes.
WHY ARE THEY SO REASONABLY PRICED?
Because we only sell direct to our customers, so we don't have to split profits with unnecessary middle-men. Even the most expensive shoes in stores - think €500 plus - probably have a lower cost of production than ours. But we still manage to keep our prices in the €200 to €250 price range. It's also a nod to our origins; we were crowdfunded into existence by patrons who wouldn't typically care for luxury / expensive brand names, amongst them many students and others who've never spent more than €100 on a pair of shoes in their lives. And it just feels wrong to us to leave the people who gave us our business behind getting involved in a luxury arms race.